Store Policies

The option of using Sezzle as payment is available on purchases of $30 or more! We also offer Paypal, Shop Pay, and most major credit/debit card providers.

 

Refund and shipping policies for Thea & Co:

 

RETURN POLICY:

Returns, Exchanges and Refunds Policy is as follows: Thea & Co. items are 100% handmade, hand cut, and hand painted.

With the nature of handmade items, and the way we hand cut, hand sand, and hand paint each individual item, NO two products will be the exact same. We try very hard for the products to closely resemble the advertised image, but handmade products will differ.

Returns for damages upon arrival of item are accepted if the product can be returned within 5 business days.

Thea & Co. is given an allowed turnaround time. There are no exchanges or returns given due to an order being placed and not allowing the turnaround time to receive the product. 

Exchanges will be made only if there is an error in production that might of been overlooked, missing details, or damaged.

Exchanges cannot be taken for a product merely because it doesn’t 100% match the photo used for promotion. Remember, all products are handmade, giving them their own uniqueness. 

All sales are final. 


SHIPPING:

Normal turnaround time: 7-14 business days

RTS: ship within 2-3 business days.

Pre-orders turnaround time: 14-21 business days

Customs: Turnaround time to be discussed for each individual customs order

Excludes weekends, holidays, and transit time. 

** If you purchase a RTS item and a normal TAT item in the same order, they will ship together after TAT***

All packages are sent as USPS First Class unless the package weight exceeds 16 oz, then it will be sent priority.

 

TAT does not include shipping times - Please allow an additional 2-5 business days on top of the turnaround time, to receive your item. 

 

Thea & Co. is not responsible for lost packages or damaged items due to poor transit. 

 

**NOTICE: CHOKING HAZARD **

Some of these products may contain small parts and are not recommend for children under 3 years old. All of our products are secure and made with safety in mind, but items may wear & tear. Please inspect each item before use and NEVER leave your child unattended. Not for use during nap time, in the car seat, or when left alone.